We, Village Ethiopia Tour, are committed to protecting your personal information and respecting your privacy when you use our website, book our tours, or contact us. This Privacy Policy explains how we collect, use, share, and safeguard your personal information, and what choices you have regarding your information.
What information do we collect?
We may collect the following types of information from you:
- Personal information: This includes your name, email address, phone number, passport number, date of birth, gender, nationality, and any other information that you voluntarily provide to us when you book a tour, create an account, subscribe to our newsletter, or contact us.
- Payment information: This includes your credit card number, expiration date, security code, billing address, and any other information that you provide to us when you make a payment for our services. We do not store your payment information on our servers. We use a third-party payment processor to process your payments securely.
- Travel information: This includes your travel preferences, interests, itinerary, feedback, reviews, photos, videos, and any other information that you provide to us or share with us during or after your tour.
- Technical information: This includes your IP address, browser type, device type, operating system, referring URL, pages visited, time spent, and any other information that we automatically collect when you access our website or use our services. We use cookies and similar technologies to collect this information.
How do we use your information?
We may use your information for the following purposes:
- To provide you with our services: We use your personal information and travel information to confirm your booking, communicate with you, arrange your tour, provide you with customer support, and enhance your travel experience.
- To improve our services: We use your feedback, reviews, photos, videos, and technical information to improve our website, products, services, and marketing strategies.
- To send you marketing communications: We use your email address and travel information to send you newsletters, promotions, offers, surveys, and other information that may be of interest to you. You can opt out of receiving these communications at any time by clicking the unsubscribe link in the email or contacting us.
- To comply with legal obligations: We may use your personal information and payment information to comply with applicable laws, regulations, court orders, or requests from authorities.
How do we share your information?
We may share your information with the following parties:
- Tour guides: We share your personal information and travel information with the tour guides who will provide you with the tours that you booked. They may also contact you directly before or after the tour to confirm the details or request feedback.
- Service providers: We share your personal information and payment information with third-party service providers who help us with our business operations. These include payment processors, hotels, resorts, airlines, and others.
