The following terms and conditions apply to all tours and travel services provided by Village Ethiopia Tour, a registered tour operator in Ethiopia. By booking a tour or service with us, you agree to be bound by these terms and conditions.
1. Booking and Payment
To book a tour or service with us, you need to fill out our online booking form and pay a deposit of 30% of the total tour price. The balance of the payment is due 30 days before the start of the tour or service. If you book within 30 days of the start date, you need to pay the full amount at the time of booking. We accept payments by bank transfer, credit card, or cash.
2. Cancellation and Refund
You can cancel your booking at any time by notifying us in writing. The following cancellation fees apply:
- More than 30 days before the start date: 10% of the total tour price
- 15 to 30 days before the start date: 25% of the total tour price
- 7 to 14 days before the start date: 50% of the total tour price
- Less than 7 days before the start date: 100% of the total tour price
We will refund you the amount due after deducting the cancellation fees within 14 days of receiving your cancellation notice. No refunds will be made for any unused or missed services or activities during the tour.
3. Changes and Alterations
We reserve the right to change or alter any part of the tour itinerary, accommodation, transportation, or services due to unforeseen circumstances such as weather, road conditions, political situations, natural disasters, or other events beyond our control. We will do our best to provide alternative arrangements of similar quality and value, but we are not liable for any loss, damage, or inconvenience caused by such changes or alterations.
You can request changes to your booking up to 30 days before the start date, subject to availability and feasibility. We will try to accommodate your request, but we may charge you an additional fee for any extra costs incurred. Any changes made within 30 days of the start date are subject to our cancellation policy.
4. Liability and Insurance
We are responsible for providing the tour or service as described in our confirmation email, brochure, or website, subject to these terms and conditions. We are not liable for any injury, death, loss, damage, or expense caused by any act or omission of any third party such as airlines, hotels, restaurants, transport providers, or local guides, or by any event outside our reasonable control such as war, terrorism, civil unrest, natural disasters, or epidemics.
We strongly recommend that you purchase adequate travel insurance that covers medical expenses, personal accidents, cancellations, baggage loss or damage, and personal liability before traveling with us. You are responsible for ensuring that your insurance policy covers all the activities and destinations included in your tour or service. You are also responsible for obtaining all the necessary visas, passports, vaccinations, and health certificates required for your travel.
5. Complaints and Feedback
If you have any complaint or problem during your tour or service, you should inform us as soon as possible so that we can try to resolve it on the spot. If you are not satisfied with our response or solution, you should write to us within 14 days of the end of your tour or service, providing full details of your complaint and supporting evidence. We will investigate your complaint and respond to you within 28 days of receiving it.
We welcome your feedback and suggestions on how to improve our tours and services. You can contact us by email [ booking@villageethiopiatour.com ], phone [ (+251) 911 20 69 76 ], or social media at any time.
